Contact details
Customer services telephone:
0345 644 8966
Customer services email:

Help


General information

What makes My Lawpartner different from other online legal services?

Most online legal services provide you with 'off-the-shelf' or 'flat form' legal documents that will be relatively inflexible to your particular circumstances. Our documents ask you a series of easy-to-answer questions each with helpful explanations and often, examples. Based on your responses, our system drafts and tailors the required clauses to create a document suitable for your circumstances.

Furthermore, each document has a set of comprehensive, yet easy to understand guidance notes providing an overview of the document, things you need to consider like the jurisdiction of the document and signing and witnessing the document, together with explanations of any terms you may not understand.

All our documents and letters are created by legal experts and are constantly reviewed and updated in accordance with changes in the law, giving you peace of mind that comes with knowing that your document is of the highest quality and legally sound.

Which documents are available?

To view a list of available documents, simply click on Legal Documents and select a legal category to see the most popular content. From there you are also view all other legal documents in your chosen category.

If you are unable to find the document you are seeking, please contact our customer services team who will be able to advise whether the document is currently available on the site.

How do I find a document?

There are several ways to search for documents and other services on the website:

  1. You may navigate via the Legal Documents page in order to find the document that suits your needs
  2. Search by entering a related keyword into the search box at the top of each page
  3. View the list of related documents and services that appears on pages within the legal guide

If you are unable to find the document you are looking for, please contact our customer services team who will be able to advise whether the document is currently available on the site.

I cannot find the document I need

If you are unable to find the document you are looking for, please contact our customer services team who will be able to advise whether the document is currently available on the site.

What is your complaints procedure?

We aim to please - but we know that sometimes things can go wrong. If you have a problem or complaint, please view our complaints procedure. You can also view this by clicking on the link in the footer of all pages across the site.


Using the service

Why doesn't the document open in my browser?

This may be because of a security setting in your web browser. If you still experience difficulty, please contact our customer service team who will be able to assist you.

How do I print my document?

Once you have logged into the website, visit the 'My Documents' section of the website and open the folder containing the document. Displayed on the right hand side should be all the documents contained within the folder you have opened. Click on 'Print preview'. This will open the document as a PDF file which you can either save or print.

What is Rapidocs®?

Rapidocs® is our intelligent document automation technology which works by asking you a series of easy-to-answer questions. Based on your answers to these questions, your document is tailored to your circumstances.

Each question is accompanied by explanatory notes designed to provide you with the information needed to answer the question correctly. Further guidance and legal information are available in the accompanying, comprehensive user notes.

I don't understand what a question means or is referring to

Next to each question is a small '?' (question mark) icon that you can click on. A small pop-up window appears containing an explanation of the question and often providing an example. You can hide this explanation by again clicking once on the icon.